Okay
  Public Ticket #426940
urgent theme/website displaying error
Closed

Comments

  • Brenda started the conversation

    For the past 6 days my site has been blank at first i thought it was a virus from one of the plugins which i tried to delete and still it was blank contacted my hosting support theme and they could not help from their end; so i ended up changing my theme and it worked perfectly well so i thought maybe the old theme had a virus which i delete and reinstall another one now it gives me error. please i need urgent help my site has been down for 6 days now which is not good for business.

    thanks

  •  5
    Michael replied

    Hi,

    when I visit your site I see the theme but no content (posts). Then when I click the menu categories I can click the sidebar links and get to posts and then when I click the logo I am brought back to your homepage - now populated with posts. This behavior is very unlikely to be caused by our theme and very likely to be caused by one of your plugins. Please turn off all your plugins one at a time to see which one is causing this behavior.

  •  5
    Michael replied

    Hi,

    I just revisited your homepage to follow-up on you support ticket. Your homepage now looks normal and is populated with posts. Glad you got it fixed. Closing this ticket. Feel free to open a new one if you have other questions :)